Auto Dealer Service Advisor in Port Orchard, Washington

 
 
Port Orchard Ford
Service Advisor
Port Orchard, WA
 
Job Description:
The Service Advisor is responsible for building strong customer relationship and selling the technicians? time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.
 
Ensure that customers receive prompt, courteous, and effective service
Greet customers and assist them with any inquiries they may have 
Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle. 
 
Drive the sale of technicians' time to meet departments sales forecast
Consult with customer on applicable service specials. 
Prioritize required services, and be prepared to provide options upon request. 
Document declines for services and ask for follow-up on future service considerations.
 
Establish and maintain a close relationship with the customer
Keep customer informed on completion times, service expenses, and possible changes. 
Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
 
Ensure customer has a positive dealership experience
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. 
Spend quality time building relationship with the customer. 
Know the product well enough to answer characteristic and operational questions regarding the customer?s vehicle. 
 
Job Requirements
As a Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor: 
One year of experience in a service advisor role required 
Must have computer proficiency 
Valid driver's license
  
Start your career as a Service Advisor for Ford today. Apply Now!
Port Orchard Ford
Port Orchard, WA xxxx6
jobxxxxxxxx6@autojobsemployer.com
The Bruce Titus Automotive Group is an Equal Opportunity Employer